Privacy Policy

1. Welcome

At sutravibes.com (“Company”, “Website”, “SutraVibes”) we recognize that privacy is important and we are committed to protecting your privacy rights. SutraVibes is the sole owner of the information collected on this site. We will not sell, share, trade, or rent this information to others in ways different from what is disclosed in this statement. SutraVibes collects information from our users at several different points on our website and we use the information we collect about you to improve the content of the Website and to provide a more personalized shopping experience. We may also use it to periodically inform you about changes on our Website and new products and services.

This Policy applies to all of the products, services, and websites, including www.sutravibes.com, offered by the Company, and to any services, websites or videos that may be linked to, linked from, or framed within a social networking site, any other website, or provided by the Company subsidiaries or affiliated companies (collectively, the “Service”). Please note that the availability of any Services on a social networking site does not indicate any relationship or affiliation between Company and such social networking site.

If you have any questions about this Policy, please feel free to contact us.

By using the Service, you consent to the collection and use of your personal information as outlined in this Policy. As this Policy may be amended from time to time, you should visit this page periodically to review any changes to the Policy. Through your continued use of the Website or Services after changes are made to the Policy, you accept the Policy as modified.

2. Information We Collect

2.1 Information you give us
– When you make a purchase, sign up for an account or if you choose to register with our site, we ask you for personal information (such as your name, e-mail address and an account password). We may combine the information you submit under your account with information from other services or third parties in order to provide you with a better experience and to improve the quality of our Website or services. Furthermore, this information is used to contact you about the services on our site for which you have expressed interest. We also use your name, e-mail address and other information on our system to notify you of updates to the Website, Services or other events, and to solicit your feedback and input. We will not use your information, to send you marketing materials and/or information about revisions to Website or Services, or newsletters, unless we explicitly receive your permission or you opt-in to receiving such information. We may also use your information, or a portion thereof, to send you information directly related to your order such as your order receipt or product recalls. You may contact us to make changes to your preferences related to marketing materials and other contact not directly related to your order.

2.2 Orders
– We request information from our users during the order process and on our order forms. Here, a user must provide contact information (like name and shipping address) and financial information (like billing address, credit card number and expiration date). This information is used for billing purposes and to fill customer’s orders. If we have any difficulty or require clarifications in processing an order, this contact information is used to contact the user.

2.3 Cookies
– When you visit Website we send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We use cookies to improve the quality of our Service by storing user preferences and tracking user trends. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Website features and Services may not function properly if your cookies are disabled. Cookies collect the date and time of your visit and your registration information. These cookies may either be permanent or temporary. Company does not use cookies to store information such as credit card numbers, telephone numbers, or any other sensitive information. SutraVibes.com may use cookies to deliver content specific to your interests, to save your password so you don’t have to re-enter it each time you visit our site, or for other purposes.

2.4 Activity Information
– In order to provide the best possible service and to allow us to make certain internal reports and make recommendations, we collect aggregate information about the use of the Website, including information about users accessing the Website such as internet protocol addresses, browser type, browser language, referring / exit pages and URLs, other browser history, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, and the date and time. By using the Website or Services, you consent to our retaining all of your Activity Information.

2.5 IP Address
– An Internet Protocol (IP) address is a number that’s automatically assigned to your computer whenever you’re surfing the Web. We may retain your IP address in order to help us diagnose problems with our servers, to administer our Website or Services, to help identify you, to gather broad anonymous demographic information (such as the number of visitors from a geographic area), to enforce compliance with the Website terms and conditions, or otherwise in order to protect our services, sites, customers, or others.

2.6 Log information
– When you use certain services on the Website, such as posting reviews, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

2.7 User communications
– When you send emails or other communication to SutraVibes, including submissions or comments as defined in the terms and conditions, we may retain those communications in order to process your inquiries, submissions, or comments.

2.8 Affiliated sites
– We offer some of our services in connection with other websites. Personal information that you provide to those websites may be sent to SutraVibes in order to deliver the service. We process such information in accordance with this Privacy Policy. The affiliated websites may have different privacy practices and we encourage you to read their privacy policies.

2.9 Links
– The Website may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our Website.

2.10 Other websites
– This Policy applies to websites and services that are owned and operated by SutraVibes. We do not exercise control over other websites, including any third party websites referenced on SutraVibes.com, or displayed as search results or links from within our various services. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

3. What Does Company Do With The Collected Information?

3.1 Personal information
– We may use your personal information for the purposes described in this Privacy Policy for specific services. Such purposes include, but are not limited to:

  • Providing our Website and/or Services to users, including the display of customized content and advertising;
  • Sharing information to our business partners who perform core services (such as hosting, billing, data storage, security, and reporting services) related to the operation of the Website and Services;
  • Collecting and processing information about your actual location to provide location aware products and services and other content;
  • Verifying your identity;
  • Following up with transactions initiated on the Website;
  • Auditing, research and analysis in order to maintain, protect, and improve our services;
  • Ensuring the technical functioning of our network; • Developing new services; and
  • If you have given us your permission or opted-in, sending marketing materials related to SutraVibes.com, including newsletters regarding content on the website and emails about developments or revisions to the Website.

Company processes personal information on its servers in the United States of America and in other countries. In some cases, we process personal information on a server outside your own country. We provide personal and non-personal information to our subsidiaries, affiliated companies or other trusted third parties or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such personal information based on our instructions and in compliance with the appropriate confidentiality and security measures.

We may also disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (1) conform to the edicts of the law or comply with legal process served on Company or its parent company, subsidiaries, or affiliates, (2) protect and defend the rights or property of Company or the users of the Website, or (3) act under exigent circumstances to protect the safety of the public or users of the Website.

3.2 Choices for Personal Information
– When you sign up for certain services on the Website, we ask you to provide personal information. If we use this information in a manner different than those described in this Policy and/or in the specific service notices, then we will ask for your consent prior to such use. If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, you may decline. If you decline to submit personal information to any of our services, Company may not be able to provide those services to you.

3.3 Information Sharing
Company only shares personal information with other companies or individuals outside of Company in the following limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
  • We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such

    • information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.

  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:

    • (a) satisfy any applicable law, regulation, legal process or enforceable governmental request;

    (b) enforce applicable Terms of Service, including investigation of potential violations thereof;

    (c) detect, prevent, or otherwise address fraud, security or technical issues; or

    (d) protect against imminent harm to the rights, property or safety of Company, Website users or the public as required or permitted by law.

  • If Company becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.
  • We may share with third parties certain pieces of aggregated, non-personal information; such information does not identify you individually.

Furthermore, we share aggregate demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use outside companies to fulfill and ship orders, and credit card processing companies to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information (“PII”) for any secondary purposes. Company, from time to time, partners with other parties to provide specific services that are of value to our users. In such cases, users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed decision whether or not to continue with services that require an outside party. When a user signs up for any of these services, we will share names or other contact information that is required for the third party to provide these services. These parties are not permitted to use PII except for the purpose of providing these services. We do not disclose any personally identifiable information about our users in our forums or in our messaging system. We inform our users through our ‘Privacy Policy’ page to be aware that if they voluntarily choose to disclose any PII about themselves, that might increase their chance of receiving unsolicited emails from others. Please note that all Website chat services are private and can only be viewed by the user and Website personnel involved in the chat. When a user sends a question to one of our experts via email, we may post that user’s question and our expert’s answer only after removing all of user’s PII.

3.4 Maintenance of Personal Information
You can access your information contained in Company’s database by contacting us. If you believe any of your information is incorrect or needs updating, please let us know at the email address listed at the bottom of this Privacy Policy, or by Certified U.S. Postal Mail to our address listed below (ATTN: Legal Dept – Information Access). The Company will use reasonable efforts to correct your information and our records upon verification of the requested change.

4. Choice/Opt-Out

SutraVibes respects your privacy and provides the option of opting out of all mailings. If you no longer wish to receive email notifications from Company, please let us know by contacting us at support@sutravibes.com or sending a letter via Certified U.S. Postal Mail to our address listed below (ATTN: Legal Dept – Opt Out Request). In the text of your email or letter, specify which notifications you no longer wish to receive and provide your exact name, email address and/or address. Providing as much personal information as possible assists us in granting your request to end all undesired notifications or mailings. After such a request is received, Company will use reasonable efforts to refrain from including you when sending such notifications to Website visitors/users/customers.

SutraVibes.com
30 N. Gould St, Suite 5834
Sheridan, WY 82801

We do not currently maintain any procedures for you to review the information that we collect about you.

When you use certain services on the Website, we make concerted efforts to provide you with access to your personal information and to either alter or delete this information at your request, so long as it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and to verify the information in question before processing such requests. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, unless doing so should require a disproportionate effort.

5. Promotions, Surveys and Contests

From time to time, SutraVibes.com requests information from users by marketing promotions, surveys or contests. Participation in these activities such as surveys or contests is completely voluntary and the user therefore is free to choose whether or not to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as gender, zip code and age). Contact information will be used to notify the winners and award prizes. The law requires us to post the names of contest winners; please be aware of this prior to entering into any of our surveys or contests. Survey information will be used for purposes of monitoring or improving the use of this site and the users’ satisfaction and personalization.

6. Special Offers

All our new members will receive a welcoming email from us to verify password and username. Established members that opt-in will occasionally receive emails with information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. If this is the case, please review the choices and opt out information provided in this Policy.

7. Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict the accessing of user personal information to Company employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

However, please note that no data transmission over the Internet can be guaranteed to be 100% secure, so while Company strives to protect your information, Company cannot ensure or warrant the security of any information that you voluntarily give to it over the internet.

Furthermore, SutraVibes assures you that we treat any information given to us with utmost care and respect and do everything to keep it very secure. Therefore, we use encryption software for all data provided to us by our customers. You must be aware that when you click on hyperlinks and/or banners of third party (foreign) websites, you are governed under the privacy practices and policies of that website. Once on a third party (foreign) webpage, we are not liable for the actions of that party.

We encrypt all your personal and financial information on our website when you place an order with us, by using the best encryption software SSL (secure socket layer) to ensure that you are on a secure site.

We never sell, trade, share or loan any information given to us with any third party besides for the reasons outlined in this Policy, such as the issuing bank of the credit card used to purchase for verification purposes only.

8. Website Areas Beyond Company’s Control

In an attempt to provide increased value to our visitors, Company may choose various third party websites to link to, link from, and frame within the Website. Company also may participate in co-branding and other relationships to offer e-commerce and other services and features to its users. However, even if the third party is affiliated with Company, we have no control over these linked sites, each of whom have separate privacy and data collection practices independent of Company. We have no responsibility or liability for these independent policies or actions, and are not responsible for the privacy practices or the content of any such websites. We encourage you to research the privacy practices of every site you visit before providing the site with your personal information. These linked sites are only for your convenience and you therefore access them at your own risk.

We may use a third party tracking service such as Google Analytics to track and analyze personal information from users of our Website. Such third parties may use cookies to help track user behavior. The use of cookies by third parties is not covered by our privacy statement. We do not have access or control over these cookies.

We also may make chat rooms, forums and message boards available to you on the Website. Please remember that we cannot control the information that is shared by members and that anything you voluntarily provide in any public area of the Internet will be publicly available to other visitors on that web site and potentially to other third parties. Thus, please note that you should always exercise caution when deciding to publicly disclose any of your personal information in these and similar areas.

9. Our Relationship with Social Networking and other Affiliate Sites

We may offer you interfaces that allow you to connect with social media websites such as Facebook and Twitter (“Social Media Sites”). We will work with the Social Media Site’s application protocol interface in a way that allows you to authorize us to access your account on that Social Media Site on your behalf. In order to provide this authorization, you will not provide us with your username or password to the Social Media Site, but you will need to log-in to that Social Media Site directly through our Site. Once authorized by you, the Social Media Site will provide us a token that allows the Social Media Site to recognize us when we ask, on your behalf, for access to your account information or to post information. Services like Facebook Connect give you the option to post information about your activities on this Website to your profile page to share with others within your network. You will be able to revoke our access to any Social Media Site at any time by amending the appropriate settings from within your account settings on the applicable Social Media Site, though such revocation may limit the services we are able to provide you.

10. Enforcement

Company regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or Company’s treatment of personal information by contacting us via email or mail. When we receive formal written complaints, it is Company’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Company and an individual.

11. Children

Company does not knowingly solicit or collect information from children (defined as minors younger than eighteen (18) years of age). If you are the parent or guardian of a child under the age of eighteen (18) or the legal age of contract majority, and have authorized your child to use your computer, we urge you to instruct your child never to give out his or her real name, address, phone number, e-mail address or other personally identifying information while on these Websites. There are no computer applications on these Websites which allow for the determination of the age of a visitor/user/customer. All information volunteered to Company will be treated the same as information given by an adult. Company recommends that the Internet browsing behavior of any child should be carefully supervised by a responsible adult at all times.

12. Changes To This Policy

Please note that this Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Policy changes). Each version of this Policy will be identified at the bottom of the page by its effective date, and we will also keep prior versions of this Privacy Policy in an archive for your review.

13. Company’s Terms and Conditions of Use

A complete statement of our Terms and Conditions can be found here. Company’s Terms and Conditions are expressly incorporated into this Privacy Policy by this reference.

14. Your consent

By using our Website, you consent to the collection and use of information by Company as set forth in this Privacy Policy. If we decide to change our Privcy Policy, we will post those changes on this page so that you will always be aware of what information we collect, how we use it, and under what limited circumstances we disclose it. Continued access or use of the Website shall constitute your express acceptance of any modifications to this Policy.

15. California Privacy Rights

FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of your Personal Information with third parties. If you reside in California and have provided your Personal Information to Company, you may request information about our disclosures of certain categories of Personal Information to third parties for direct marketing purposes. Such requests must be submitted to us at one of the following addresses:

E-mail: support@sutravibes.com

Certified U.S. Postal Mail:
SutraVibes.com
30 N. Gould St, Suite 5834,
Sheridan, WY 82801

Within thirty (30) days of receiving such a request, we will provide a list of the categories of Personal Information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of those third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this section.

Date Last Modified: March 2, 2017